Frequently Asked Questions (FAQ)
Your Adventure Starts Here!
General Questions
Q: What types of outdoor activities does your website cater to?
A: We specialize in gear and resources for hiking, camping, rock climbing, trail running, kayaking, and backpacking. Our products are designed for adventurers of all skill levels.
Q: How do I choose the right gear for my activity?
A: Use our “Activity Guides” filter on the product pages or contact our expert team at serve@geoves.shop for personalized recommendations.
Orders & Shipping
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it on our “Order Tracking” page or the carrier’s website.
Q: What are your shipping options and delivery times?
A: We offer standard (5-7 business days), expedited (2-3 business days), and international shipping (7-15 business days). Delivery times vary by location.
Q: Do you ship internationally?
A: Yes! We ship to over 50 countries. Customs fees may apply depending on your region.
Returns & Exchanges
Q: What’s your return policy?
A: Unused items in original packaging can be returned within 30 days for a full refund. See our Returns Policy for details.
Q: How do I exchange a product?
A: Start a return request in your account dashboard and select “Exchange.” We’ll guide you through the process.
Product Information
Q: Are your products weather-resistant?
A: Most gear is designed for outdoor conditions (water-resistant, UV-protected, etc.). Check individual product descriptions for specifics.
Q: How do I maintain my outdoor equipment?
A: Visit our Gear Care Guide for cleaning, storage, and repair tips. Proper care extends product lifespan!
Safety & Support
Q: Is your climbing/kayaking gear safety-certified?
A: Absolutely. All safety-critical gear meets international standards (UIAA, CE, etc.). Never compromise on safety!
Q: What if I need urgent help during an outdoor trip?
A: Always prioritize local emergency services. For non-urgent gear issues, email us or call +15202301976.
Discounts & Community
Q: Do you offer discounts for bulk orders or groups?
A: Yes! Contact serve@geoves.shop for custom quotes on group purchases (e.g., hiking clubs, guided tours).
Still have questions?
Reach out at serve@geoves.shop or chat with us live (Mon-Fri, 9 AM–6 PM EST).